At Somi Stuff, your satisfaction matters most. If you’re not completely happy with your order, we are here to make it right.
We offer a 30-day return and exchange window, so you can shop with confidence. If you encounter any issues with your purchase, please get in touch with us within 7 days of delivery through email, live chat, or WhatsApp. Our dedicated customer service team is available 24/7 to help resolve your concern promptly.
To qualify for a return or exchange, the following conditions must be met:
We proudly offer free shipping to our customers, but return shipping costs will be the buyer’s responsibility.
To request a refund, please send us clear images of the product along with a description of the issue. Once your return is inspected and approved, we’ll send you a confirmation. Your refund will then be issued to your original payment method within 3 to 5 business days.
If your item is defective or damaged, we’re happy to exchange it for the same product. If you need a different size, simply reach out to our support team, and we’ll resolve your request within 24 hours.
Once your return is approved, we’ll issue you a Return Merchandise Authorization (RMA) number. This must be clearly written on your return package for proper processing.
In some cases, a restocking fee may apply to returned items. This helps cover costs related to repackaging and logistics. The fee amount depends on the size, weight, and type of product being returned.
We often label packages as gifts to help reduce customs fees. However, customs charges are regulated by each country, and in rare cases, additional duties may apply. These costs, if any, are the customer’s responsibility.
For questions or help with returns, refunds, or exchanges:
Email: info@somistuff.com
WhatsApp & Live Chat: Available 24/7
We’re here to help make your shopping experience smooth and satisfying!
